Privacy Policy

Effective Date: 19 April 2026
Last Updated: 19 April 2026

This Privacy Policy outlines how The Centre for Medical Aesthetics (TCMA Sydney) ("we", "us", "our") collects, uses, discloses and protects your personal and health information.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

Personal Information:

Full name
Date of birth
Address
Email address
Phone number

Health Information (Sensitive):

Medical history
Treatment records
Consultation notes
Before & after photos
Medications and allergies

Financial Information:

Payment details
Billing records

Website Data:

IP address
Browser type
Cookies and usage data

2. How We Collect Information

Online or in-person bookings
Consultations and treatments
Website forms
Email and phone communication
Referrals from healthcare providers

3. Why We Collect Information

Provide medical and cosmetic treatments
Manage appointments and records
Communicate with patients
Process payments
Improve services
Meet legal obligations

We may not be able to provide safe and effective services without this information.

4. Disclosure of Information

We may share your information with:

Healthcare professionals involved in your care
Diagnostic or pathology services
Payment processors
IT and hosting providers
Government authorities where required

We do not sell your personal information.

5. Storage and Security

We take reasonable steps to protect your data, including:

Secure medical systems
Password-protected databases
Restricted staff access

No system is completely secure, and internet transmission carries some risk.

6. Access and Correction

You may request access or correction of your personal information at any time by contacting us.

7. Data Retention

We retain your data as required by Australian law and medical regulations. When no longer needed, it is securely destroyed or de-identified.

8. Cookies

Our website uses cookies to improve experience and analyse traffic. You can disable cookies in your browser.

9. Marketing

You may receive promotional communications if you opt in. You can unsubscribe anytime.

10. Data Breaches

We will investigate and notify affected individuals and authorities where required.

11. Complaints

If you have concerns, contact us. You may also contact the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

The Centre for Medical Aesthetics (TCMA Sydney)
240 Riley St, Surry Hills NSW 2010
Phone: (02) 8074 1559
Email: reception@tcmasydney.com.au

13. Updates

This policy may be updated from time to time. The latest version will always be on this page.